Globe's customer service is now online with the new Chat Assist

November 7, 2009, 7:51pm

Globe Telecom, a leading telecommunications company in the Philippines, launches Chat Assist, an online customer service assistance that can be accessed using the Globe website (www.globe.com.ph/support).
Globe customers can get real-time customer service assistance including inquiries, requests and concerns about Globe's products and services through the new Chat Assist.

"Globe Chat Assist expands our ability to provide excellent customer service to our subscribers because we are now able to serve them through more ways than one. So no matter where they are our subscribers can now connect to Globe from anywhere in the world" said Trina Henson, Head of the Customer Engagement Group of Globe.

A Globe Chat Assist Specialist is always ready to serve customers who are online so feedback on inquiries is immediate and concerns are resolved at the soonest possible time.

The new online customer service is made possible by Fluxion Inc., a provider of interactive technology solutions.

The next time you are online and need assistance on any Globe service, simply log on to www.globe.com.ph/support and click on the Globe Chat Assist link.

My comment:  I wonder why SMART, PLDT, and SUN haven't seen the value of chat like this as wasting hours on line cell is wasting everyone's money and time.   

They should all also start sending their bills by email notification so late or undelivered bills can be paid on a timely basis and it would save everyone problems.  Meralco does it so nice now.  And why not send an email to each customer when bill is paid automatically?