Globe reorganizes sales, marketing units

Monday, July 6, 2009

Industry observers say Globe needs to shift gears up in order to better compete with rivals. Coming up with more products and service offerings such as the Globe Duo and WiMax may not be enough to cope up with competition especially during tough times when consumer wallet is shrinking. “In other words, they have to deliver and generate more revenues or they will continue to be left behind,” said the sources.

Of late, Globe has been experiencing network glitches. The problem, the company claimed, is limited only to the 3G (third-generation) service that affected some parts of Makati, Manila and Pasay.

Irate Globe subscribers complained of difficulty in making calls, sharing load credits and delays in text messaging service.

Globe also relaunched its fully mobile broadband service branded as Globe Broadband Tattoo but some subscribers still complained of slow Internet connection.

My comment: Their DSL service has a terrible problem built in! It is programmed to disconnect your service at least every hour and then reconnecting, making downloads, yahoo chat, etc cut off, such an inconvenience. They should make their service more reliable and do a major shakeup to achieve customer satisfaction! The costs are reasonable for dsl but many online newsgroups complain about his auto disconnect problem!

Click here to read complete article July 2, 2009 Business Mirror

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