Globe Broadband: Not Worth the Stress Switch or not to switch?

So, what’s the story? Everything is okay until your service goes down. It will take a couple of days and even weeks to get you connected again. If you’re using it for your business, then you’re in deep trouble. If that isn’t enough to stress you out, their level of support isn’t even near what you expect, at a minimum.

Lock-in period? That’s another story to tell by yours truly. (why not offer a one month trial if their service is so great?)

ktd says: Globelines service has not improved one bit, still daily outages and daily disconnects reconnect only to disconnect again, those disconnects pretty much happen every day at around 6pm here in bacolod sometimes lasting hours and hours disconnecting every 30 seconds. Not unusual to have the broadband service work about half the time in a 24 hour period. Stability has been missing for the entire 10 months i have had this service, Calls to the tech support only gets apologies but even if your service starts working again soon after it will break again the next day. Globelines seems to rely on telling their customers that they are doing system restorations but even if true never fixes the problems. There is no way that my 3mb data only dsl will work without disconnects for even 1 day, thats pretty sad when a internet provider can’t deliver 1 day of continuous connection they are paid to provide. Most days have several hours of disconnects and outages the only difference is when and for how long.
Click this link to read complete article blogger

My comments Philippine Communication News writer:

30 day trial offer is common if the company feels confident about its product! And only a ID and first month payment should be extended to all their services to avoid long delays in adding customers.

My own experience is that Globe broadband still have regular interruptions which I never find in SMART Bro internet. And it is really annoying that Globe broadband cuts off its signal about every hour and resets ur connection making even Yahoo messenger to resign in. It is very annoying. Why can't they have a stable signal without resetting the connection? And with their increased bandwidth, they should raise the bar on the signal as my signal is usually about 750 kbps when the cap is 1 mbps advertised. My SMART Bro stays around the maximum all the time. I wonder why Globe broadband can't go to the maximum at least sometimes?

And Business customers are offered Business Plan Choose from any of these plans and enjoy a free trial for 30 days:4-Port WiFi Modem, Free, 1 dynamic (with free upgrade to 2 static IP), Free Gadget Tattoo Prepaid or printer, with 1295 plan, Installation Fee across all plans is waived.

Why not make it standard that all broadband customers can request a static ip address, wifi modem, free 30 day trial and upgrade to 1.5 mbps offered to Business customers? They pay the same prices and the general public should be entitled to the same to make more satisfaction.

See globe broadband business plan here(click)

Globe should have customer satisfaction forms in globe business centers that customers can fill out or email in and online too so senior management can read the reviews on how they are doing and what the customers are saying. Even MVP at PLDT has often responded in email on my concerns in the past making for an excellent feedback mechanism.

And Globe should show how it can use broadband itself by sending statement of bills each month by email to its customers who then can access the bills online and not just the current month (have the last 6 months onlilne) and insisting the customer already know the amount before able to access ! Such a problem that can be so easily solved and make the service useful then. Meralco uses this email service and it is a good reminder and reflects the internet age and saves money in hand delivered bills too.

Other blog comments about Globe broadband

agent_hacker Says: May 28th, 2009 at 4:21 pm guys the worsiest ISP here and all over the world is GLOBE BROADBAND. try to log at http://www.speedtest.net and see your connection.. this is the poorest download and NO UPLOAD ISP IN THE WORLD. i have tested a lot of ISP but the SUCKING GLOBE BROADBAND (wireless and dsl) is the poorest of all time.. and it is a lot of complaints than the other leading ISPs..i have read a lot of blogs and i prove that the GLOBE is the poorest.

GLOBE IS GOOD ONLY FOR CALL AND TEXT but not on BROADBAND INTERNET.
“SA GLOBE, DISCONNECTED KA SA MUNDO”

Billy Reply: June 1st, 2009 at 4:53 pm agree…. as i view the ISP ranking based on connection speed. They belong to the lower ranks…GLOBE IS SUCH A LAME…

Niel Reply:June 11th, 2009 at 2:52 am It is because the total bandwidth shared by the users of globe in any data only services they offer is not enough to the number of coustomers they have. Meaning, “Globe broadband services” total bandwidth is poor compared to most ISP in the world.

Click this link to read complete article from yugatech June 2009 blog

Globe has done a major website overhaul. The site shed it's old school Internet look and now has that flashy colorful young feel. Looks more like a cool gadget magazine in my opinion. The only thing is the fonts, icons and the inconsistencies of lines (much like that of my stores and prices comparison hehehe). Globe should implement the font they used with their logo on all the site's fonts similar to what Smart Buddy did. Globe's icons aren't standard in terms of resolution and design. They just all look different (refer to Manage Globe Services icons and Barkada News icon). Sorry for the small image but you may check Globe's website at www.globe.com.ph or just follow the link.